PRIVACY POLICY
The purpose of this policy is to inform data subjects about the various processing activities carried out by this organisation through the website, which may affect their personal data, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights.
1. IDENTIFICATION AND CONTACT DETAILS OF THE CONTROLLER
VICTOR MANUEL MORANO GOMEZ, with registered address at AVDA. FEDERICO GARCIA LORCA Nº 45 LOCAL 8 (03178 BENIJOFAR) ALICANTE, tax ID (NIF) 48357950J, contact telephone number 691364884 and email info@wehealphysio.com.
2. PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA
□ USERS/VISITORS OF THE CONTROLLER’S WEBSITE
We will process the personal data provided for the following purposes:
● To respond to requests, complaints and incidents submitted through our contact channels included on the website.
● To understand user behaviour on the website in order to detect possible cyber-attacks.
● To comply with the legal obligations directly applicable to us and governing our activity.
● To protect and exercise our rights or respond to claims of any kind.
● Where applicable, to send commercial communications related to the goods or services that form part of our activity and/or news or newsletters related to our sector. Refusal to authorise this will make it impossible for us to send you such information.
● Where applicable, to manage your participation in contests or promotions carried out by the organisation. Refusal to authorise this will make participation impossible.
● Where applicable, to send satisfaction and/or quality surveys. Refusal to authorise this will make it impossible to evaluate the service provided.
3. LEGAL BASIS FOR PROCESSING
□ USERS/VISITORS OF THE CONTROLLER’S WEBSITE
● Based on the consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process them for these purposes.
● To comply with the legal obligations applicable to us. In this case, the data subject cannot oppose the processing.
● Based on our legitimate interest in protecting our image, business and operations by preventing attacks on our website. In this case, the data subject cannot oppose processing, although they may exercise the rights recognised in the “Rights” section of this policy.
4. WEBSITE TOOLS AND ADD-ONS
● WhatsApp Pop-up
The website includes a WhatsApp channel to enable communication with customer service. However, please note that our provider applies its own privacy policy, so we recommend reviewing your settings and reading the policy carefully. You may access it by clicking here.
● Google Maps
We use Google Maps (API) to display interactive maps directly on our website and allow you to use its features. Please note that by using this service, Google will collect and store information about your usage.
Use of Google may involve International Data Transfers not based on an adequacy decision of the European Commission or appropriate safeguards, meaning the level of protection may not be adequate under the GDPR. This may pose certain risks to the protection of your personal data, such as the absence of an equivalent supervisory authority or equivalent data protection principles and data subject rights.
We therefore recommend reading the provider’s privacy policy carefully before using the service, available here.
5. DATA RETENTION PERIODS OR CRITERIA
Personal data will be retained for as long as necessary to fulfil the purposes for which they were initially collected.
Once the data are no longer necessary, they will be duly blocked and kept at the disposal of competent Public Administrations, Courts, Tribunals or the Public Prosecutor’s Office, during the statute of limitations for potential actions arising from the relationship with the client and/or the legally established retention periods.
6. AUTOMATED DECISIONS AND PROFILING
The website does not make automated decisions or create profiles.
7. RECIPIENTS
During the data processing period, the organisation may disclose your personal data to the following recipients:
● Courts and Tribunals.
● Law Enforcement Agencies.
● Other competent public authorities or bodies when the controller has a legal obligation to provide personal data.
● Where applicable, to Data Processors who provide services to us.
8. INTERNATIONAL DATA TRANSFERS
In compliance with Regulation (EU) 2016/679 and Organic Law 3/2018, we inform you that, due to the providers we use, the organisation performs the following international data transfers to recipients outside the European Economic Area (EEA):
| Country | Purpose | Data Categories | Safeguard |
| USA | Web hosting | Identification data: IP | EU–USA Data Privacy Framework (Decision of 10 July 2023) |
9. SOCIAL MEDIA
To allow you to engage with our activity and stay informed about our updates, we inform you that VICTOR MANUEL MORANO GOMEZ has created profiles on various social networks.
All users may join our social networks or groups. However, unless we directly request your data (e.g. through marketing actions, contests, promotions or other valid methods), your data will belong to the corresponding Social Network. We therefore recommend reading their terms of use and privacy policies, and configuring your privacy settings accordingly.
Below are links to the privacy policies of the social networks where we maintain a presence:
10. RIGHTS
Data subjects may request more information about how their personal data are processed, as well as exercise—at any time and free of charge—the rights of access, rectification, erasure, restriction of processing, objection, portability (where technically possible), withdrawal of consent, and the right not to be subject to a decision based solely on automated processing, including profiling.
They may do so using the forms provided by the organisation or by writing to the postal or email address indicated in the heading. Please note that we may request your ID card or another similar document to verify your identity, unless this can be established through less intrusive means.
If you believe your rights regarding personal data protection have been violated—especially if you have not obtained satisfaction when exercising your rights—you may lodge a complaint with the competent Supervisory Authority, the Spanish Data Protection Agency (AEPD), via www.aepd.es.
In accordance with Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if you no longer wish to receive information about our services, you may unsubscribe by sending an email to info@wehealphysio.com with the subject “UNSUBSCRIBE”.
11. ACCURACY OF THE DATA
The data subject guarantees that the data provided are true, accurate, complete and up-to-date, and undertakes to inform us of any changes through the channels indicated in section one of this policy. The data subject will be liable for any damage or loss, direct or indirect, that may arise as a result of breaching this obligation.
If the user provides data of third parties, they declare that they have obtained the consent of the data subjects and undertake to inform them of the content of this clause, exempting the organisation from any liability arising from failure to comply with this obligation.
12. MODIFICATIONS AND UPDATES
This Privacy Policy may be modified or updated due to legal requirements or to comply with instructions issued by the Spanish Data Protection Agency, or as a result of changes to our website. For this reason, we advise users to review this Privacy Policy periodically.
If you have any questions about this policy, you may contact VICTOR MANUEL MORANO GOMEZ through the forms provided by the organisation or by writing to the postal or email address indicated in the heading.
Last updated: 09 September 2024
